question of exsmination of june 2009 of hosptality industry

DHM 192: The Global Hospitality Industry Examination – June 2009

SECTION A

Answer

all questions in this section. This section carries a total of 40 marks.

A1. Give two aspects of the location of a resort hotel.

(2 marks)

A2. What kind of hotel is a motel?

(2 marks)

A3

and maintenance in a hospital?

. What title is given to the person responsible for the housekeeping, cleaning(2 marks)

A4. Identify two differences between commercial and welfare establishments.

(2 marks)

A5. Name two kinds of establishments that are part of the commercial sector.

(2 marks)

A6. Name two kinds of establishments that are part of the welfare sector.

(2 marks)

A7. List two legal requirements for an establishment selling alcohol.

(2 marks)

A8. Name two characteristics of boutique hotels.

(2 marks)

A9. What is important about the staffing of a boutique hotel?

(2 marks)

A10. Identify two hospitality brands which are well known for operating business

and conference hotels.

(2 marks)

A11. What is the purpose of corporate hospitality? Give two examples of events

which are used for corporate hospitality.

(4 marks)

A12. City centre hotels often rely on business customers during the week. Give

four examples of ways in which they might improve weekend occupancy.

(4 marks)

A13. Give two examples of different patterns of booking between a business hotel

and a resort hotel.

(4 marks)

A14. Give two advantages and two disadvantages of a buffet service of food.

(4 marks)

A15. Identify four facilities provided at a motorway service area.

(4 marks)

 

DHM 192: The Global Hospitality Industry Examination – June 2009

SECTION B

Answer any

3 questions in this section. Each question carries a total of 20 marks.

B1.

Define the following terms and give examples. Discuss the advantages and

disadvantages of their use in the hospitality industry.

a) Differential pricing structure

(5 marks)

b) Channels of distribution

(5 marks)

c) Global distribution systems.

(10 marks)

B2.

a) Define the term hospitality industry and give two examples.

(4 marks)

b) Explain the differences between the catering requirements in a railway

station, an airport and a shopping centre.

(16 marks)

B3.

Name four types of eating-out establishments available to the public. Give

an example of each and list the main features and the target market.

(20 marks)

B4.

How have changes in fashion, technology and business affected the

hospitality industry in recent years? Give examples to illustrate your

answer.

(20 marks)

B5.

Compare the in-house services provided by a luxury, resort hotel with

those of a three star business hotel located next to a motorway service

station. (20 marks)